Announcements
StatusAmman City Airport is operating under normal conditions. No weather delays reported.
StatusAmman City Airport is operating under normal conditions. No weather delays reported.

Overview

Most airlines operating from Amman City Airport are low-cost carriers, and each airline determines its own baggage allowance. Please check your baggage allowance with your airline before arriving at the airport.

Marhaba Service

If you require assistance during your journey, the JETT & Marhaba coalition team provides comprehensive passenger services across both Departure and Arrival halls to ensure a more comfortable and seamless travel experience.

Provided Services

  • Meet and assist services.
  • Departure and arrival assistance.
  • Fast Track service.
  • Luggage handling, loading, and trolley management.
  • Baggage wrapping service.
  • Limousine services.
  • Assistance for passengers with disabilities and elderly travelers.

To protect your luggage during travel, baggage wrapping service using durable plastic film is available to help safeguard bags from accidental opening or tampering in transit. Baggage wrapping stations are located before the check-in area in the Departure Hall.

Baggage trolleys are available free of charge at multiple locations throughout the airport, including: exterior and interior curbside entrances, the Departure and Arrival halls, and the baggage claim area in the Arrival Hall.

Dedicated 'Oversized Items' counters will soon be available for both departing and arriving passengers. Our friendly team is ready to assist you.

Rules and Regulations

To ensure the safety of the baggage handling system and expedite processing, please observe the following: each bag must have at least one flat surface; irregularly shaped bags bound with rope will not be accepted; round, irregularly shaped, or rope-tied bags that may affect the operation of the baggage handling system will not be accepted; and oversized and non-standard luggage is subject to inspection at the designated counter.

After you land, simply follow the clearly posted signs to the baggage reclaim area. You'll find your luggage on the designated carousel, and if you're unable to retrieve your baggage, don't hesitate to ask one of our team members for assistance.

If your baggage does not arrive or suffers damage during transit, please visit our team located at the Baggage Claim area or the Arrival Meet & Greet area. The service team will register your report and follow up on the status in coordination with your airline.

Prohibited and Restricted Items

To ensure the safety of all passengers and staff, certain items are restricted or prohibited in accordance with civil aviation and security guidelines.

When carrying liquids in your hand luggage: individual containers must not exceed 100 ml, and all containers must fit inside a single transparent, resealable plastic bag with a total capacity not exceeding 1 liter. This includes items such as water, beverages, cosmetics, and personal hygiene products. Items exceeding this limit must be placed in checked luggage instead.

Sharp objects, such as knives, scissors, and blades, are prohibited in hand luggage and must be packed in checked baggage if permitted.

Firearms, ammunition, explosives, fireworks, and replica weapons are strictly prohibited, except with official permits approved by the relevant authorities and the airline.

Flammable liquids, gases, and materials, including lighter fluid, gas canisters, and fireworks, are prohibited in both checked and hand luggage.

Spare lithium batteries and portable power banks must be carried in hand luggage only. Personal electronic devices, such as mobile phones, laptops, tablets, and cameras, should also be kept in hand luggage for safe keeping and easy screening.

Certain sports equipment, professional tools, self-defense items, and other specialty goods may be subject to specific restrictions depending on the airline or destination. Passengers are advised to contact their airline prior to travel to verify requirements for any special items.

Note: The regulations for carrying certain items may vary depending on the airline and destination. Please check with your airline before travelling for the latest information on baggage and permitted items.

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