From the moment you arrive until you board your flight, our team and facilities are designed to support your journey every step of the way.
Special Assistance
Passengers with Special Needs
Amman City Airport is fully accessible for passengers with special needs and provides the following amenities:
Wheelchairs & Special Assistance
Available upon request through airlines or ground handling providers. Please confirm with your airline when booking your ticket.
Baggage & Porter Services
Luggage handling services are provided by the JETT & Marhaba coalition in both Departures and Arrivals areas, alongside free baggage trolleys available throughout Arrivals and Departures.
Drop-off Points
Designated drop-off spaces at the main entrances of both Departures and Arrivals terminals for passengers with special needs, clearly marked with wheelchair symbols for passenger drop-off only.
Accessible Parking
Dedicated parking spaces marked with wheelchair accessibility symbols available in the main car park.
Passport Control
Dedicated desks are accessible for passengers with special needs in both the Arrivals and Departures halls.
Fast-Track Lanes
Dedicated priority lanes for faster processing.
Accessible Washrooms
Wheelchair-accessible washrooms designed for passengers with reduced mobility located across both Arrivals and Departures areas.
How to request
Three ways to set up assistance
Pick whichever is easiest. We'll be ready when you arrive.
- 01
Through your airline
Add a special service request (SSR code) when booking, or call your airline up to 48 hours before departure.
- 02
Directly with ADJ
Email or call our 24/7 Special Assistance Desk to arrange anything from sensory rooms to escort service.
- 03
On the day
Look for the help-point intercoms at every entrance, or visit any information desk — no booking needed.